OWNERSHIP OF THE PLATFORM

The Platform is owned and operated by Pawz Parlour Pty Ltd, an Australian business providing professional dog and cat grooming services (hereinafter referred to as “Pawz Parlour”). “Platform” refers to the Pawz Parlour website, booking system, and any related mobile applications or digital services operated by Pawz Parlour.

APPLICABLE LAWS

This document is published in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), along with other applicable laws and regulations of the Commonwealth of Australia. All matters relating to access, use, or services offered through the Pawz Parlour Platform shall be governed by and construed in accordance with the laws of Australia.

PROFANITY & CONDUCT POLICY

Pawz Parlour maintains a respectful, pet-friendly, and professional environment. The use of language that is racist, hateful, abusive, sexually explicit, threatening, or obscene is strictly prohibited across the Platform. This policy applies to reviews and testimonials, booking notes, and all messages or communications made through the Platform. Repeated or serious violations may result in suspension, permanent blocking, or refusal of future services.

SERVICE GUARANTEE (GROOMING SERVICES)

Pawz Parlour is committed to delivering safe, hygienic, and professional grooming services for dogs and cats. If dissatisfied due to incomplete service, service not delivered as booked, or grooming-related negligence, clients must notify Pawz Parlour within 24 hours of service completion.

CANCELLATION & REFUND POLICY

Appointments must be cancelled or rescheduled within the time window specified at booking. Late cancellations or no-shows may attract a fee. Refunds are considered only if Pawz Parlour is unable to deliver the booked service or cancels the service.

DISPUTE RESOLUTION POLICY

Pawz Parlour aims to resolve disputes fairly and promptly. Customers should contact Pawz Parlour directly before escalating any dispute. Final decisions are based on service records and communication history.

THIRD-PARTY SERVICES

The Platform may contain links to third-party services. Pawz Parlour is not responsible for third-party content, services, or privacy practices.

COLLECTION & USE OF INFORMATION

Personal information collected may include name, contact details, pet details, booking history, and device information. This information is used to manage bookings, deliver services, improve customer experience, and communicate updates. Pawz Parlour does not sell or trade personal data.

INTELLECTUAL PROPERTY

All content on the Pawz Parlour Platform is the property of Pawz Parlour and may not be copied or misused without permission.

CONTACT US

Pawz Parlour
Email: contact@pawzparlour.com.au
Phone: 0407 089 540
Address: Perth and surrounding suburbs (WA 6036)